Who will you be working for?
At Stainless Design Ltd (SDL), we’re industry leaders in stainless steel fabrication and engineering solutions. For over 30 years, they have built a reputation for quality, innovation, and service. As they continue to grow, we’re looking for a motivated Technical Customer Representative - Engineering Estimator to join their dynamic team and become a key part of delivering exceptional results for their customers.

What will you be doing?
This is not your typical customer service job. You’ll be working closely with a wide range of clients and internal teams to deliver technical solutions that are both innovative and practical. Your role is to make things happen – from interpreting complex requirements to problem-solving, to communicating ideas clearly and confidently.

Some of your key tasks will include and are not limited to:

• Manage and prioritise customer workflow, liaising with the workshop and stores.
• Identify potential areas of business growth within current and new customers by implementing strategies to deliver the ongoing benefits.
• Recognise opportunities to add value beyond the current enquiry.
• Identify risk – assess impact, eliminate, or minimise.
• Partners with customers to find smarter, more efficient ways to complete jobs.
• Builds strong customer relationships, especially with key customer stakeholders.
• Provide exceptional customer service/experience and manage customer expectations with a view to providing positive outcomes.
• Draughting work using drawing software for targeted customers or projects.
• Estimate costs to prepare quotes and process orders received.
• Act on feedback from the workshop, when it comes through.

We are looking for someone who:

• Strong technical background and a methodical approach to problem solving.
• Familiarity with CAD, SolidWorks, and working with sheet metal or tube material is a strong advantage.
• Ideally has experience or exposure to sheet metal fabrication, or at least understands the basics.
• Commercial acumen and ability to see the big picture.
• Customer service experience, as you will be dealing with customers both internally and externally.
• Proactive approach and able to work strategically with customers to get the best outcome for them and the company.
• Excellent communication, phone manner and written skills.
• Ability to multitask, respond quickly and prioritise your workload, in a fast paced environment.

Why Join Them?

• Be part of a respected and stable NZ-owned company with a strong team culture.
• Enjoy variety in your work and opportunities to develop technically and professionally.
• Work on innovative projects and make a real difference in the way we support our customers.

Ready to Take On the Challenge?
If you’re looking for a role where your voice is heard, your ideas are valued, and your work makes an impact – we want to hear from you. Apply now with your CV and a cover letter outlining why you’re the perfect fit for this role.